SRP
SRP - Salt River Project, Phoenix AZ had a need to replace their existing billing system with a flexible billing system to take advantage of the new Smart meters that were being installed throughout their territory.

Action Taken
Diamond Concepts had developed a flexible billing engine targeted towards utility billing systems to significantly reduce development costs for implementing new billing rates. SRP first performed an evaluation and then purchased the software and initiated a joint venture with Diamond to replace their billing system to take advantage of the Diamond Billing Engine flexibility.

Results
The new system was installed on February 24, 2012 and is producing bills for 99% of SRP electric customers. With this implementation SRP has the ability to introduce a new rate when needed with minimal IT resources at a significantly reduced cost. In most cases a new rate can be implemented with no code change and present in their existing CIS system correctly and print on the bills immediately.

Quotes

Mike Lowe, Associate General Manager Customer and Shareholder Services & Chief Customer Executive · "I want to thank all of you for your outstanding work effort today and all through the development and testing of Diamond Billing Engine. DBE will pay dividends for SRP for many years to come. Congratulations.

Michael Mendonca, Senior Director, Revenue Cycle Services, and the project's sponsor "Billing is the heart of the PHOENIX Customer Relationship System. This project is, in effect, a heart transplant," · "Diamond Billing is absolutely critical to SRP's revenue cycle. The team kept that in mind throughout every step of the project and did a tremendous job of making it successful,"